Returns & Exchanges

At On Ya, we want you to love every piece you wear, which is why we offer a hassle-free 30-day return policy for all unworn garments. If your fit isn't perfect, we are here to help you find the right style or process a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging, ensuring all tags are attached and the garment is in its original condition.

• 3.
  Print and Attach Label

  Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return parcel.

• 4.
  Drop Off and Track

  Leave your package at any authorized courier location and keep your tracking receipt; we will notify you once your refund is processed.